: Visa has launched concierge mobile app in Singapore that enables cardholders to access a host of services on their mobile phone. Downloadable on iOS App Store and Google Android Store, Singapore is the first market in Southeast Asia where this mobile app is available.
Traditionally, cardholders need to dial a hotline or email a concierge service provider to engage their services. The new Visa concierge mobile app offers a real-time channel for consumers to arrange for services such as hotel, flight and restaurant reservations, event ticket purchases or other enquiries.
A live-chat function is also available on the app, enabling users to chat with a customer service representative directly to make personalised and bespoke requests.