Star Alliance creates Digital Services Platform
- A Monitor Report
11 Feb, 2018 |
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FRANKFURT: Star Alliance has launched a Digital Services Platform (DSP) as a first step in an overall enhancement of digital and mobile services.
The platform was developed and implemented in conjunction with global professional services company Accenture as part of the alliance’s strategy to further improve the customer journey.
The DSP can gather data provided by an individual member airline or third-party source and make it available to all members, enabling them to build it into their own customer-facing digital
The longer-term aim is to allow customers to use any member airline’s website or mobile application to obtain all the information they need for travel on several Star Alliance member airlines.