Emirates offers travellers added peace of mind

- A Monitor Report16 Mar, 2020 | 415 Views|-+
Dubai : In response to the latest developments in the COVID-19 outbreak around the world, Emirates is taking extra steps that go above and beyond industry and regulatory requirements to ensure its customers’ health and comfort and provide them with confidence and peace of mind when planning their travel.

Enhanced cleaning and disinfection

On all aircraft departing from its hub in Dubai, Emirates has implemented enhanced cleaning and complete disinfection of all cabins as a precaution. In line with the latest expert medical finding that the COVID-19 virus is primarily transmitted by touch, Emirates has placed its greatest focus on surface cleaning.

The airline uses an approved chemical that is proven to kill viruses and germs, leaves a long-lasting protective coating against new contamination of viruses, bacteria and fungi on surfaces and is eco-friendly.

The cleaning process includes a comprehensive wipe down of all surfaces – from windows, tray tables, seatback screens, armrests, seats, in-seat controls, panels, air vents and overhead lockers in the cabin, to lavatories, galleys and crew rest areas. All of this is done in addition to other normal procedures such as changing head rest covers on all seats, replacement of reading materials, vacuuming, and more.

On any aircraft that were found to have transported a suspected or confirmed COVID-19 case, Emirates would go even further and implement deep cleaning and disinfection in a process that takes between six to eight hours to complete.

Peace of mind on travel plans

Emirates is also providing customers across its network added flexibility, choice and value; with the ability to change their travel dates without change and reissuance fees. This waiver policy applies to all booked tickets issued on or from March 7 until March 31.

Helping loyal flyers retain tier status

Recognising that some of its members will be impacted by travel restrictions and flight reductions, Emirates Skywards is providing its Platinum, Gold and Silver members the ability to maintain their current status by fulfilling 80 per cent of their tier travel requirements between March 31 and June 30. In addition, Skywards members booked to travel between March 1 and June 30 will be able to benefit from an additional 20 per cent bonus Tier Miles.

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